Can I find out who has escalated a ticket from one group to another using Power BI Connector JSON Data? If yes, then help me with the instructions. If No, then can we add the respective field for the same so that it can be verified?
I am using Escalation tag for now to identify the tickets that are getting escalated from one group assignment to another but unable to find out who has escalated it. To see that, have to look every ticket with escalation tag and check audit logs which is very time consuming.