this is a simple question for the service portal
In my service portal is it possible that when i click on a widget it opens in the same tab not a new one ?
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Hi there Karen....for widgets, we do not have the ability to configure "open in same browser". When using a custom message widget and configuring a URL link, there is the ability to set " we are able to… -
Link to documentation below but it's basically a two step process. Create a Custom Form in Setup > Service Desk > Custom Forms, with title of Incident 2025 for example. Then add custom fields to that form…
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Hi there Karen....for widgets, we do not have the ability to configure "open in same browser". When using a custom message widget and configuring a URL link, there is the ability to set " we are able to set that value though. Not sure if that helps your use case/question but wanted to highlight the feature based on your question. Thank you MC
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