In my service portal is it possible that when i click on a widget it opens in the same tab not a new one ?

and also can i add fields to my incidents form ?

Hi there Karen....for widgets, we do not have the ability to configure "open in same browser".  When using a custom message widget and configuring a URL link, there is the ability to set " we are able to set that value though.  Not sure if that helps your use case/question but wanted to highlight the feature based on your question.  Thank you MC

Link to documentation below but it's basically a two step process.  Create a Custom Form in Setup > Service Desk > Custom Forms, with title of Incident 2025 for example.  Then add custom fields to that form while ensuring to click 3 dots to Show in Portal so a user will be able to see the field.  Once the form is created, create a Dynamic Form Rule to point the SWSD to Scope > Incident and Action > Show Form and choose the Incident 2025 form. Thank you MC

https://documentation.solarwinds.com/en/success_center/swsd/content/completeguidetoswsd/custom-forms.htm 

thank you micheal for your help