I need to create a Change and other_assets in Service Desk by API REST. I try to do a request to url https://api.samanage.com/other_assets using POST method, but i get a 404 not found.
I need to create a Change and other_assets in Service Desk by API REST. I try to do a request to url https://api.samanage.com/other_assets using POST method, but i get a 404 not found.
Hey there Neo....this information was in another THWACK post about Incident creation via API. Apply the same logic for changes to create a change or other asset. Follow the API documentation for each module.
When I'm first testing a POST, I like to start with just the required fields. For an incident, that would be the Name, Priority and Requester. Then I'll start adding to the payload and testing incrementally so I know where I'm winning and where I'm losing. (I'm also terrible with API, so this is my slow but safe method)
Try something like this:
{
"incident":{
"name":"Incident Name",
"description":"description",
"assignee":{
"email":"john.doe@email.com"
},
"requester":{
"email":"john.doe@email.com"
},
"priority":"High"
}
}
Here is the detail for changes.
You aren't doing it right check the Query characters , then open Service Desk Help ".
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