Hello,
I work in an IT service desk, and when our users submit tickets, it’s not uncommon for the issue to be resolved by replacing hardware (headset, PC, mouse, keyboard, monitor, etc.).
In these specific cases, I would like to create a "hardware return" ticket that would be automatically linked to the incident ticket. I know how to do this via an API (I currently have a service catalog that does it), but I haven’t found a way to apply it directly to a ticket.
Is it possible to set up a button or a field to trigger an API that generates the creation of a ticket from an existing ticket?
Thanks
