Some of our support tickets come through email (support@xxxxx.com). I 'm aware that the tickets get created automatically with the information present in the email. However, Is there a way we could create such tickets using a specific service catalog based on filters applied to the sender or subject line?
Example:
The email contains -
From: testuser@xxxxx.com
To: support@xxxxx.samanage.com
Subject: "DOWN alert: xxxxxxxxx -x xxxxxxxxxxxxxxx- xxxxxxxxxxx"
Body:
Down alert received at xxxxxxxxxxxxx
The application xxxxxxxxxxxxx is down since xxxxxxxxxxxx
Reason: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Scenario:
can these emails be filtered for ticketing? example based on user/subject?
can the emails use a specific service catalog when the ticket gets created? (if not any known alternatives)
