Is there a metric to record escalation in tickets? - Forum - SolarWinds Service Desk (SWSD)

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SolarWinds Service Desk (SWSD)

Forum Is there a metric to record escalation in tickets?

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JackTotey 6 months ago

Hi,

Is there a metric (stats) for recording escalations in tickets?

For example, if Tier 1 support are escalating to Tier 2 support, is there a metric or stat to record this?

Thanks

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0 swgi_sartori 6 days ago

Hi, I just remember a field with the number of reassignments....
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0 swgi_sartori 6 days ago

Hi, I just remember a field with the number of reassignments....
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