We are getting the following message when customers are raising ticket?
What is it all about?
The survey at the end of the ticket?
We are getting the following message when customers are raising ticket?
What is it all about?
The survey at the end of the ticket?
I agree, this turned on without us knowing and many questions internally were asked. The resulting sentiment has never been correct, and I question the algorithm used for it's decision making. I don't really understand the value. For sentiment to be judged properly, the decision making must include contextual and situational awareness. That is still a challenge even with today's available AI. Luckily, we can turn it off. Thanks again for taking time to address the question.
I agree, this turned on without us knowing and many questions internally were asked. The resulting sentiment has never been correct, and I question the algorithm used for it's decision making. I don't really understand the value. For sentiment to be judged properly, the decision making must include contextual and situational awareness. That is still a challenge even with today's available AI. Luckily, we can turn it off. Thanks again for taking time to address the question.
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