I have a scenario where there are 2 level of validation.
1. Is the direct manager approval for requesting a service.
Once approved the ticket should go to Service Desk for validation of stock and inventory and has some checklist to do before proceeding to proceed a service.
I have created a field with check list but I do not want to tag it to the service catalogue item, rather I want it to be enabled after the first approval..
Cana this be done on SWSD.
Please help!!!!!!