When resolving tickets, is there a way to remove some of the information generated in the email?
Ideally, we want the comment Ticket #2222 to be resolved, and this is what the outcome is.
We don't want to fill the email with unnecessary information.
We have the following variables set in the template
I'm not sure if you want that exact wording as it shows above, but when I put in {{state}}, it just showed the word "Resolved". If you wanted that exact wording, you could just add it yourself and put {{state}} wherever you want it to say resolved. Here is what I did:
And here is the email notification I received:
