This should be a simple metric on everyone's Dashboard by default, especially as a manager. I have not yet been able to figure i tout:
I'd like to show a list of each agent's name and how many tickets each agent marked "Resolved" in the last day - or how many other days I pick from the filter.
Sample:
In the last day:
Agent #1 - 6
Agent #2 - 3
Agent #3 - 5
Agent #4 - 9
I was able to get a report to show how many tickets an agent marked as resolved but it stacked them all on a day and then you had to hover over each colored section to see the number for each agent. Very difficult to add up for each agent. Waste of time.