Teams App replies

We are testing out the Teams app to create and update tickets. One thing we would like to know is when a comment is added by a tech if a notification can be sent back to the Teams app for that user. They don't seem to get any notification any action was taken on their ticket in the app. 

Parents Reply
  • Okay. I am not sure why it wouldn't be working. It sounds like a permissions thing because I just tested ours in 2.0 and it worked perfectly. I was able to comment on the ticket through Teams and when another Tech commented on it, I received a notification in Teams with all the comments thus far. Yet, I am not seeing anywhere in SolarWinds or in Exchange/Teams for permissions settings unless it is something to do with your Comments settings in Settings > Global Settings> Service Desk Settings, but I am not sure why else you wouldn't be seeing comment updates in real time. Below is what I see in my Teams when a comment is submitted, which is what you all should be seeing as well. 

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