Scheduled requests are duplicating

Starting about two weeks ago, all scheduled requests started triggering more than one time per scheduled occurrence. Sometimes they trigger as many as six times per scheduled occurrence. This creates a mess of duplicate incidents that have to be manually cleaned up. No changes were made to the schedules or requests. I have an active support ticket opened for this issue and it has been acknowledged by SWSD support that this is a bug that was introduced by the engineering team, and that they are working to resolve it. I hope this post brings some attention to the issue because it is not being resolved in what I would consider a timely manner. It's generally a good practice to have a rollback plan for how to undo a change/update when you break something.