API create Incident after template (catalog item)

Hi atema 

Absolutely! You can use APIs to create incidents under service catalog.

Here's how you can achieve this:

• Process Integration: Under service catalog you need to leverage process integration to create incidents via APIs.

• API Access: This link provides access to the relevant APIs you'll need to utilize for this integration.

• Use Case Example: This link  includes an example use case.

Hello chazzy_chazz ,

thank you for answer. I have additional question: how can I add additional parameters to Process integrations?

While creating/editing them, I have only this form :

.

And use cases show this version as an example:

Found the answer. It is located under each Service Catalog item > Process > Process Integrations. 

Hi atema ,

I get this one, The process integration where you are heading Setup > Integrations > Process Integration is where integrations are managed , that's not where you set up the actual workflow.

Here's the breakdown:

1. Credentials Setup:

   • Head to Setup > Integrations > Process Integration.
   • This section is for managing credentials used by various integrations.
     
     

2. Workflow Integration:

   • Navigate to the specific catalog item where you want to create incidents automatically.
   • Within the workflow editor, you'll find an option to add a "Process Integration" action.
   • This is where you choose the pre-configured integration (with its credentials) to trigger incident creation on specific events.