If an Incident is in the "Closed" state, I would like for Administrators to be the only ones to be able to change the state from "Closed". Currently, Service Agent User's are also able to do so.
If an Incident is in the "Closed" state, I would like for Administrators to be the only ones to be able to change the state from "Closed". Currently, Service Agent User's are also able to do so.
Howdy rgrass ,
We've heard this feature idea in the past, but it would still be a Feature Request. There may already be one that you can upvote, but if not, you can create a new one.
Howdy rgrass ,
We've heard this feature idea in the past, but it would still be a Feature Request. There may already be one that you can upvote, but if not, you can create a new one.
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