LDAP

Question

Been working on SWSD for a year now and this may be a ridiculous question but I have been searching around and I can not seem to find anything about using LDAP to sync AD into SWSD. I see it for the web help desk but nothing for Service Desk. It sure would be nice to have SWSD populate with AD information for supervisors and such. Am I missing something? 
 
 Thanks in advance!

SPSDude · Answer

Howdy DB75 
 LDAP likely won't see a native connection with SWSD anytime soon. As a cloud hosted solution, most of the integration focus will be on connecting to other cloud platforms. On that note, we work seamlessly with Azure(Entra), even in hybrid environments. Also platforms such as Okta or Onelogin. 
 The link shared by salimhurjuk is also good information on importing users. Keep in mind, an import of a user can only happen once. If you plan to update a user, you'll need to use API or perform this manually in the platform.