Microsoft Teams

Possible, look at the below link, I have tested this and it works, if you are taking in terms of SWSD please ignore the below link, if you have other SolarWinds modules which is generating these alerts then the below link is useful. Where in which you can send a parallel notification to teams.

(+) Integrating SolarWinds Orion Platform and Hybrid Cloud Observability Alerts Into Your Microsoft Teams Channel - Newsroom - The Orion Platform - THWACK

The native SWSD MS teams integration is only for creating new tickets, it basically acts as another fronted for the swsd website.

if you want to notify upon creating a ticket, my best guess would be an automation rule, I am not sure if you can have a REST/API call to Microsoft Teams as an automation action.

cheers

Here is a suggestion on how you can accomplish something similar to what you are wanting to do in a workaround way since what you want to do is not natively supported by the SolarWinds Service Desk Teams bot.

• In your desired Team, create a new channel named "Service Desk". Use the option "Get email address" for the channel to obtain the unique email address that can be used to post to the channel. Use the advanced option and set your own domain under the "Only email sent from these domains:" to restrict use of the email address to your company.
• Create a custom notification template named "Teams Post". Customize the template to only show the information you are interested in seeing inside of Teams.
• This next step assumes that you are only want post in Teams for new unassigned incidents. You can customize the automation rule to your needs. Create an automation rule named "Post New Unassigned Incidents to Teams". Set the trigger as "Object created, Incident / Service Request. Set the condition as "Assignee /User, [Not Set]". Set the action to "Send Notification" using the custom notification template and the teams channel address. 

This setup will post to Teams every new unassigned incident. Since the posts go into a dedicated channel, users can set notifications to pop up for new posts to the channel. This setup is useful for bringing awareness to new incidents that need to be assigned. It can be helpful for shops that don't have queue managers or dedicated staff monitoring and assigning new incidents.