How to turn off ability for clients to create incidents via email in Solarwinds Service Desk?

I'm fairly new to Solawinds Service Desk.  We'd like to stop clients from creating incidents via email.  We'd rather our clients submit through the portal where we have specific forms setup for incidents and service catalog items.  So far, I don't see any specific setting that controls this?

  1. Do I need to have my Exchange administrator remove the forwarding to our address listed under Account > Email Settings > Reply Email Address?  Is this correct?
  2. The service desk emails our clients any time a technician adds a comment to an incident.  If we turn off the ability for clients to create incidents via email - can clients still reply to existing ticket comments through email?

Thanks in advance for assistance!

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