I need to export our ticket data weekly to be compliant.
With that export, i also do need to periodically download all the attachments.
Now i know this question was already asked once, but that answer isnt an answer, its a pointer that i cannot divert to an answer.
How (step by step) do i download all my attachments and in such a manner that its connected to the CSV export of the ticket data (so correct attachment to the correct ticket).
And why isnt there a download button to do so? (i guess more customers need to comply to have a full backup of their data)
Thanks to anyone who can answer :)