Difficulty provisioning manager field from Azure/Entra to SWSD

Question

Seems to be a similar issue to: SWSD user provisioning via Azura/Entra has stopped working 
 When attempting to provision users from Entra ID, string fields work as expected and Entra values appear in SWSD but the manager field never maps to "reports_to." 
 
 Reports_to is assigned to manager in the mappings, and here is the attribute list: 
 Is there something I am doing wrong with the manager field?

SPSDude · Answer

Howdy intuition , 
 Is this the SolarWinds Service Desk 'Enterprise App' as it was added to Entra "Out of the Box'? 
 If you're using the app as you add it out of the box, that field usually doesn't populate on the first pass. It's a Chicken and the Egg scenario where, the manager can't be populated in that field if they aren't also included in the provisioning. So if all users in the system are included in provisioning, then this shouldn't be an issue, but if you're just testing with 1 or 2 users, it may fail. 
 Let me know and we can continue to discuss.

intuition · Answer

The issue for me was a misconfiguration in the attribute mappings. In my second screenshot you can see reports to is mapped to "http://..../DynamicUser.reports_to." That is incorrect; it should be mapped to: "http://..../DynamicUser."