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Dynamic Form Rules based on Contract Type don't work after contract creation?

My use case is that we have specific fields that we want to enter based on Contract Type.  If it's a maintenance contract or a subscription constract, we need some more informaiton than SolarWinds Service Desk allows us to track. So I created a few Custom Forms with Dynamic Form rules that display a different form based on each Contract Type. However, when I go back to edit the custom form, they don't display on the edit form.

Suspect this is due to Contract Type not being changeable on edit, which is a feature request I upvoted a bit ago.

Is there something I'm missing here that's just obvious?  Thanks.

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  •  Hi  

    The above sounds like a bug. Please open a support case with us and provide an example (e.g., screenshots of the rules you are using) and the engineering team will take a look at the issue. 

    Thanks,
    Daniel

  • I'll be honest, it sounds like a bug, primarily because you're allowed to choose Contracts under "Scope" for a given Dynamic Form Rule.  However, I've been informed that Dynamic Form Rules are NOT supported on Contracts.

    That begs the question as to why you allow customers to select a Scope that is not supported, but I'll put the feature request in.

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  • I'll be honest, it sounds like a bug, primarily because you're allowed to choose Contracts under "Scope" for a given Dynamic Form Rule.  However, I've been informed that Dynamic Form Rules are NOT supported on Contracts.

    That begs the question as to why you allow customers to select a Scope that is not supported, but I'll put the feature request in.

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