change the default technician to "not set" when an agent submits an incident instead of themselves

You have the option to set a default assignee based on the category or subcategory in the categories settings under the service desk menu, as shown in the screenshot. I hope this helps. 

Unfortunately, that wasn't the question. That is already setup and functioning correctly when a USER submits the incident. The issue is when a TECHNICIAN/ AGENT submits an incident, the default assignment is the technician submitting the incident rather than following the assignment per the category/ subcategory. The only way it follows the assignment per the category, is if the technician submitting the incident remembers to change the "Assigned To" field to "Not Set". I would like to know if there is a way for it to default to "Not Set". 

Unfortunately, that wasn't the question. That is already setup and functioning correctly when a USER submits the incident. The issue is when a TECHNICIAN/ AGENT submits an incident, the default assignment is the technician submitting the incident rather than following the assignment per the category/ subcategory. The only way it follows the assignment per the category, is if the technician submitting the incident remembers to change the "Assigned To" field to "Not Set". I would like to know if there is a way for it to default to "Not Set". 

Hi rgrass , currently there is not an option to have the default assignee be {{Not Set}} when creating an incident in the platform view. We recommend opening up a feature request for this so we can track the ask with the rest of the community and we can take it into consideration along with all the other asks. 

SWSD Feature Requests