Seems like a fairly straightforward ask... as per the way Service Now integration works, if an alert resets there should be a way of the incident in Service Desk resolving. I have looked at doing this with automations, but trying to configure an automation based on the comment text doesn't seem possible.
Top Replies
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I'm not sure why Support would've told you this is not possible. Maybe the EXACT WAY that you want it isn't possible - but do take a look at creating a new rule and the possibilities! Keywords? -
Thanks, I was actually looking for a workaround and obviously had a blonde moment! It doesn't look like there is an OOB way round this for now, but have put together the following and will monitor.
Parents
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I'm not sure why Support would've told you this is not possible.
Maybe the EXACT WAY that you want it isn't possible - but do take a look at creating a new rule and the possibilities! Keywords?
-
Thanks, I was actually looking for a workaround and obviously had a blonde moment! It doesn't look like there is an OOB way round this for now, but have put together the following and will monitor.
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Thanks, I was actually looking for a workaround and obviously had a blonde moment! It doesn't look like there is an OOB way round this for now, but have put together the following and will monitor.
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