Community
Community

Find all you need to begin your THWACK journey, including documentation, missions, blogs, community groups, events, and media.
Command Central

Getting Started
MVP Program

MVP Program
Monthly Mission

AI Foundations
Blogs

Community Announcements

Product Blog
Groups

DevOps Discourse

Data Driven

See All Groups
Events

Global Events

SolarWinds User Group

THWACKcamp

↪ 2024: On Demand

Bracket Battle
Media Vault

Movies & Mainframes

TechPod

THWACK Tech Tips

THWACK Livecast

SolarWinds Lab Archive

THWACKcamp Archive

See All Media
Products
Products

Find the best place to learn and ask questions about your SolarWinds products.
Observability

Observability Solutions

SolarWinds Observability SaaS

SolarWinds Observability Self-Hosted

SolarWinds Platform
Network Management

Network Performance Monitoring

NetFlow Traffic Analyzer

Network Configuration Manager

IP Address Manager

User Device Tracker

VoIP & Network Quality Manager

Log Analyzer

Engineer's Toolset

Network Topology Mapper

Kiwi CatTools

Kiwi Syslog Server

ipMonitor
Application Management

AppOptics

Loggly

Papertrail

Pingdom

DevOps
IT Security

Access Rights Manager

Identity Monitor

Security Event Manager

Patch Manager

Serv-U FTP & MFT
IT Service Management

SolarWinds Service Desk

Web Help Desk

DameWare Remote Support

DameWare Remote Everywhere

DameWare Mini Remote Control
System Management

Server & Application Monitor

Virtualization Manager

Storage Resource Monitor

Server Configuration Monitor

SolarWinds Backup

Web Performance Monitor
Database Management

Database Performance Analyzer

SQL Sentry

Database Performance Monitor

Database Mapper

Task Factory
Content Exchange
Content Exchange

Find downloadable files and templates other users have built and found useful to share with others.
SolarWinds Platform

Alerts

Custom HTML

Custom Queries

Modern Dashboards

Reports

Scripts
Server & Application Monitor

API Pollers

Application Monitor Templates
Database Performance Analyzer

Custom Alerts

Custom Metrics

Custom Queries
Server Configuration Monitor

Policies

Profiles
Network Performance Monitor

Device Pollers

Universal Device Pollers
Network Configuration Manager

Config Change Scripts

Device Templates

Firmware Upgrade Templates

Policy Documents
SQL Sentry

Advisory Conditions
Web Help Desk

Style Sheets
Resources

Customer Portal
Create individual user accounts for your team, manage your licenses, download your SolarWinds software, create and track support tickets, and more.

Academy
A one-stop-shop for world-class training for SolarWinds products through on-demand videos, and instructor-led classes. All SolarWinds Academy content is included with every software purchase.

Support
Get help when you need it from a world-class support team, available to assist with technical product issues 24 hours a day, seven days a week, 365 days a year.

Partner Portal
Accelerate SolarWinds Partners’ ability to drive digital and IT transformation for customers with powerful tools, resources, and increased profit potential.
Free Tools & Trials
Store

SolarWinds Service Desk (SWSD)

Forum Reporting for longer timeframes

State Not Answered
Locked Locked
Replies 1 reply
Subscribers 23 subscribers
Views 484 views
Users 0 members are here

Options

Related

This discussion has been locked. The information referenced herein may be inaccurate due to age, software updates, or external references.

You can no longer post new replies to this discussion. If you have a similar question you can start a new discussion in this forum.

Reporting for longer timeframes

CH001187 over 1 year ago

Hi all -

I am looking for a report that allows me to measure time to first response for tickets over a year long period. This seems longer than any of the reporting templates. I also would like to see % of tickets meeting a standard vs. having an average of all tickets over the time period. Is this possible?

0 rinat.gil over 1 year ago

Hello CH001187
Thank you for your question.

You can use the Power BI connector integration that we have in order to create such a report and different reports for insights and analytics porpuses.
You have the field of to first response as part of the connector.

For all the details on how to install the connector, which fields, custom case study - you can see everything here:
https://thwack.solarwinds.com/product-forums/solarwinds-service-desk-swsd/b/news/posts/swsd-june-25th-release-introducing-our-new-power-bi-connector
Cancel
Vote Up 0 Vote Down

Cancel

SolarWinds solutions are rooted in our deep connection to our user base in the THWACK^® online community. More than 200,000 members are here to solve problems, share technology and best practices, and directly contribute to our product development process.