• State Suggested Answer
  • Locked Locked
  • Replies 1 reply
  • Answers 1 answer
  • Subscribers 46 subscribers
  • Views 682 views
  • Users 0 members are here
Options
Related
This discussion has been locked. The information referenced herein may be inaccurate due to age, software updates, or external references.
You can no longer post new replies to this discussion. If you have a similar question you can start a new discussion in this forum.

User Provisioning

spthwack

Hi, I have a question regarding user provisioning. When I disable a user in Service Desk, I am not able to get that user in the GET request's response. I am using this documentation: Link.

The GET response contains user's Id, if I do not get the ID then I will not be able to enable/disable user.

Parents
  • 0

    Hello  
    Thank you for your question. 
    In the UI you can filter by enabled = false

    and in the API:
    get users function in the API will return all the users active and disabled users 
    you can get the list of the disabled users by this filter: "users.json?enabled=0" .

    If you are still unable to see a disabled user in the API/UI please open a ticket with all the information - and we will review that. Thanks 

Reply
  • 0

    Hello  
    Thank you for your question. 
    In the UI you can filter by enabled = false

    and in the API:
    get users function in the API will return all the users active and disabled users 
    you can get the list of the disabled users by this filter: "users.json?enabled=0" .

    If you are still unable to see a disabled user in the API/UI please open a ticket with all the information - and we will review that. Thanks 

Children
No Data

SolarWinds solutions are rooted in our deep connection to our user base in the THWACK® online community. More than 195,000 members are here to solve problems, share technology and best practices, and directly contribute to our product development process.

SolarWinds Customer Success Center Certification SolarWinds Lab Link Accounts
About THWACK Blogs Federal & Government Edit Settings Free Tools & Trials
Legal Documents Terms of Use Privacy California Privacy Rights Security Information
©2021 SolarWinds Worldwide, LLC. All Rights Reserved.