SWSD October 20th: New Toggle for SLAs, Try Premier Features with Just One Click, and More Flexible User Licensing
Gain Flexibility and Control with SLA Toggling for Seamless Transitions and Reporting
Our latest release introduces a new feature that gives admins better control over SLA management. With the ability to toggle SLAs on and off, IT managers and teams get much more flexibility when managing their service levels. Instead of being forced to delete SLAs (and losing all the related reporting), they can now simply turn them off while keeping all the historical data intact. The ability to toggle is super helpful when transitioning to new SLAs, like at the start of a new year, as you can introduce new ones without affecting current incidents or losing past insights.
You can also build out SLAs in a non-active state, giving you time to fine-tune them before going live. When an SLA is toggled off, it won’t apply to new incidents, but you’ll still be able to track and report on it. Reports will denote when an SLA is inactive and can included in reports or filtered out for an active view. Overall, this feature makes managing SLAs much easier and keeps reporting accurate and reliable. See SLAs for more information.
Try Premier Features and See How Much Your Team Can Boost Efficiency
Customers on the Advanced Plan will now have visibility and added info about the features available on the Premier tier plan. Premier features will now show in the navigation with a lock icon. When a user clicks the feature, they will see more information about the feature’s capabilities as well as an option to upgrade or request a 14-day free trial of all Premier features. Only account owners have the ability to enact either instance of a trial or upgrade.
With this new approach, teams will have a straightforward way to explore the Premier features without any hassle. With the two-week free trial, you can trial and test efficiency-boosting features like generative AI, runbooks, a visual configuration management database (CMDB), and more – all before deciding to upgrade. This gives you a chance to see if the additional capabilities align with your goals and help streamline your workflows. It’s all about giving you the flexibility to explore and utilize the tools that are right for your team. For more information, see Service Desk settings and SolarWinds Premier features visibility.
Easily Add More Service Agent Licenses, On-Demand
We recently announced that you’d soon be able to purchase additional user licenses directly within the product. Now, that capability is live.
With on-demand license purchasing, if you exceed your current license limit, a banner will appear at the top of the platform. This will guide you to a new page where you can easily purchase the necessary additional licenses, or more if you want – all without needing to contact a SolarWinds representative. If your renewal is approaching, you can also manage that seamlessly on the same page.
This feature is designed to simplify administration, giving your team the flexibility it needs today and as it grows. If you'd still like to speak with someone about adding licenses or renewing, our Account and Renewal Managers are always available.
Office Hours Reminder: Do you have more questions about your Service Desk setup, upgrading to Premier features, or anything regarding Enterprise Service Management (ESM)? You can join us for any of our upcoming office hours and get all your queries and questions answered. View and book your slot using one of the links below:
- ESM Office Hours with Stella
- Service Desk Office Hours with Jelyn
- Service Desk Office Hours with Rusty
If you have any questions, please leave a comment below.
See what else we’re working on.Have a feature request? Upvote or submit your request here.