SWSD November 28th: Mobile App Expansion for ESM
Empowering Enterprise Service Management (ESM): Mobile App Access for All Service Providers
Previously, mobile app functionality was only available for the IT service provider. With this release, we will be making the app available for all service providers within the enterprise service management (ESM) environment. The introduction of ESM functionality in the mobile app marks a significant leap forward in delivering streamlined support experiences. By enabling agents to manage tasks, respond to tickets, and provide assistance on the go, we empower them to stay efficient and responsive, no matter their location. End users benefit from a user-friendly interface that allows them to report issues, track progress, and access solutions seamlessly from their mobile devices. Individual permissions within the app will reflect permissions available within the SolarWinds Service Desk platform.
This mobile approach not only boosts engagement by making interactions with the service desk more convenient but also enhances overall satisfaction for both agents and users. With support for incidents, change catalogs, solutions, tasks, and notifications, the app helps ensure comprehensive service across multiple providers. For more details, see Mobile application: ESM.
To enjoy the new feature, please ensure you update the app to version 3.2.0 from the App Store or Marketplace. Remember to log out and log back in after updating to access the new functionality.
Office Hours Reminder: Do you have more questions about your Service Desk setup, upgrading to Premier features, or anything regarding Enterprise Service Management (ESM)? You can join us for any of our upcoming office hours and get all your queries and questions answered. View and book your slot using one of the links below:
If you have any questions, please leave a comment below.
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