SWSD June 25th Release: Introducing our new Power BI Connector.
Improving impact assessment with more flexible object relation. Today we’re excited to announce the release of our new connector to Microsoft Power BI, giving you more power to analyze incident data in SolarWinds Service Desk. The new connector, SolarWinds Service Desk, available in the Power BI Desktop application, gives you more control over your incident data for more robust insights. View the release notes.
You can find more information on how to set up this integration here.
Please Note: As of the publishing of this post, the connector is currently in a Beta state with Microsoft, but is available in all Tiers.
Data is an increasingly essential and powerful tool for every organization. Homebuilder M/I Homes, for example, reduced incidents by nearly 30% with data insights from the Power BI connector. After connecting their incident data to Power BI, their analysis uncovered that most of the staff’s time was spent onboarding new hires and terminations. This made the case for more automation an easy home run. After seeing the benefit to both IT and HR, they extended the use of the Service Desk to their compliance and servicing department – all started from insights through Power BI. [Read the case study]
Hear from M/I Homes directly about how they reduced the number of incidents through the insights from the Power BI integration.
A few other items in this release include:
- Better comment synchronization between Service Desk and Jira
- Additional sorting options in the Discovery Assets connections
- Filtering by scanner name in network devices
- Creating time-based conditions in automation rules for public comments only
If you have any questions, please leave a comment below.