SWSD July 16th Release: Mention users from portal, MSI Discovery Agent, and more

Mentioning Users from Portal: After requesting a service request or incident from the portal, you might need to add another member of your team to that incident. Previously, you had to do this via the email thread, or the service agent would have to add them. Now, your requesters can @ mention other users to bring them into the incident. This will allow them to bring in their manager for approval, a coworker for additional information, and more. Roles and permissions for mentioning users

 

Deployment made easier with MSI: Gone are the days of needing to take the Windows Discovery Agent exe and making it an MSI file externally. We are excited to announce that starting today you can download a MSI version of the Windows Discovery Agent. This will allow you to easily add the agent to your deployments to ensure the agent is on all your computers. This is a part of our efforts to continue to make it easier for you to understand your true asset landscape in your organization. Windows Discovery Agent Installation

 

Other items released:

 

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