The new 360 report released today in Labs in Service Desk provides service management teams with a powerful tool to track and analyze performance metrics, offering valuable insights and actionable recommendations to enhance efficiency and performance...
Newsroom Posts
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May 18 Release for SolarWinds®︎ Service Desk: Customized Runbook Fields, Approval Reminder Notifications, and General Release of Broadened Search Scope for Generated Suggested Solutions
Customized Runbook Fields for Greater Accuracy and Efficiency We're excited to launch an enhancement to the runbooks feature in Service Desk that helps improve resolution and tracking accuracy by allowing customizable fields to be added dur... -
What We're Working On (April 10, 2025)
Recently Released Strengthening the ITSM Core Data masking for system fields November 24 Improved My Profile page January 12 Custom field data masking (Premier Plan) January 12 Custom fields searching, sorting, and... -
April 6 Release for SolarWinds®︎ Service Desk: Field Mapping of Triggered Incidents, Power BI Custom Field Enhancement, and New Match Serial Number Option for Asset Management
Better Together: Simplifying Workflows Between SolarWinds Observability and Service Desk This month we’re releasing an enhancement to help improve how our products work together – field mapping of triggered incidents from SolarWinds... -
March 16 Release for SolarWinds Service Desk: Phase 2 of Transition to New Email Provider, Automation Rules on Survey Responses, and UX Enhancements for SolarWinds AI Features
Phase 2 Release of Transition to Amazon Simple Email Services (SES) As Phase 2 of the transition to Amazon Simple Email Services (SES) goes live, SolarWinds Service Desk is introducing enhanced email customization options for customers who auth...
