Phase 2 Release of Transition to Amazon Simple Email Services (SES)
As Phase 2 of the transition to Amazon Simple Email Services (SES) goes live, SolarWinds Service Desk is introducing enhanced email customization options for customers who auth...
Newsroom Posts
-
Feb 16 Release for SolarWinds Service Desk: Phase 2 of Custom Fields for Searching, Sorting, and Filtering and Knowledge Base Articles Included in Generative AI Suggested Solutions
Release of Phase 2 for Custom Fields: Searching, Sorting, and Filtering We’re excited to announce that Phase 2 of our custom fields enhancement is now live. As of this week, you can take advantage of powerful new capabilities for searchin... -
Coming Soon: Release of Phase 2 for Custom Fields for Searching, Sorting, and Filtering (Scheduled Release Date: February 16, 2025)
On November 10, we released phase 1 of our Custom Fields enhancement, which gave organizations the ability to pre-select any custom fields they want to be filterable, sortable, or searchable. This functionality will help teams move through the data a... -
Jan 12 Release for SolarWinds Service Desk – SolarWinds Artificial Intelligence (AI) is Available in AU Datacenters, Service Statistics for Change Records, Data Masking for Custom Fields, and More
Happy New Year! As everyone settles into the routines of 2025, we’re excited to kick the year off with a new release. We at SolarWinds would like to take another moment to thank everyone for the great feedback and dedication to the product in 2... -
Enhancing Email Security and Functionality with a New Provider (Action Will Be Required)
We’re excited to let you know that SolarWinds is upgrading its email services by moving to a new provider. This change will help our support teams more effectively monitor and resolve email-related issues while enhancing security and ensuring t...