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Offline Installer missing from ISO download

surnaihai899 over 1 year ago

We recently decided to update to 2023.3 , We download the offline installer from the SolarWinds customer portal, while performing a dry run of the upgrade.

We noticed that after unblocking and mounting the ISO file, we did not see the offline installer file.

Case has been raised for it #01510342 , But we have not received a proper response for it yet.

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stuartd over 1 year ago +2

You'd be better advised to go to 2023.4.2 - quite a few bugs and/or issues in 2023.3. And I can verify the offline installer for that was complete when we downloaded and used it.

stuartd over 1 year ago

You'd be better advised to go to 2023.4.2 - quite a few bugs and/or issues in 2023.3. And I can verify the offline installer for that was complete when we downloaded and used it.
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surnaihai899 over 1 year ago in reply to stuartd

Look at this, I don't think Solarwinds offline installer is supposed to as small as 115 Mb...The exe file when we run it, it requests for internet connection
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stuartd over 1 year ago in reply to surnaihai899

I am currently downloading the offline installer and the entire ISO is 4.1Gb.

Once I mount it and see the individual files they will naturally be a lot smaller. And you do have the installer in the screenshot you shared - it's called SolarWindsInstaller.exe - just double-click that and the install will run.

In my case (not HCO) the exe is:

All the .cab files with the actual data are stored in the \subinstallers folder.
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surnaihai899 over 1 year ago in reply to stuartd

We tried that , but it was asking for Internet connection , we do not have internet enabled on the servers.
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stuartd over 1 year ago in reply to surnaihai899

Then it appears you've downloaded the wrong installer.
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surnaihai899 over 1 year ago in reply to stuartd

No, that's not it..we did it correctly, there are 2 separate for the offline and online installer on the customer portal.
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surnaihai899 over 1 year ago in reply to stuartd

Out of curiosity, What were the bugs and issues you noticed in 2023.3 , Could you please help me with that?
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stuartd over 1 year ago in reply to surnaihai899

Yes I know. I wasn't accusing you just saying it must be the online installer you've grabbed. Whether by accident or by error on the SolarWinds side I can't say, but that's what you have.

I'd just redownload it. The size of the installer for 2023.4.2 can be seen in my screenshot above.
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stuartd over 1 year ago in reply to surnaihai899

If you look at the release notes you can see quite a few things were broken and have been fixed. One of the big ones for us was getting randomly logged out of an active SolarWinds session.
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mmcdowell over 1 year ago

Not sure if you got this fixed already, but I would suggest reaching out to the support team or your sales rep for the latest offline installer, they should be able to get you a direct download link for it so that way you have everything in the .iso.

I know 2023.3 was an absolute nightmare of an upgrade because of the bugs in it, which thankfully they fixed them with the 2023.3.1 update. Current version I believe is 2023.4 and I think 2024.1 should be coming out soon? I know I've seen the 2024.1 RC2 release candidate in the customer portal
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