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Looking for advice on integrating SolarWinds with ServiceNow

vivek321 over 1 year ago

Hello Thwack community,

I'm currently monitoring our network and IT infrastructure with SolarWinds, and I'd want to link it with our ServiceNow instance. I'd want to be able to produce ServiceNow incidents automatically based on SolarWinds notifications.

Has anyone had luck integrating SolarWinds with ServiceNow? If yes, could you kindly share your experience as well as any advice or best practices you discovered to be useful?

Also, I'd want to know if any integration tools or plugins are available to help with the integration process.

Thank you for your help!

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0 taylor.crowley over 1 year ago

Hi Vivek, whilst I haven't done this myself I have seen many successful integrations from our customers which work really well

I'm sure you've already seen this but SolarWinds have documentation on the integration which you can find here:

documentation.solarwinds.com/.../core-alert-integrate-servicenow-before-you-begin.htm

https://documentation.solarwinds.com/en/success_center/orionplatform/content/core-servicenow-how-it-works.htm

I hope this is helpful.
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0 stevenstadel over 1 year ago

There are a few ways to do SolarWinds and ServiceNow Integration. The SolarWinds out-of-the-box method uses the ServiceNow API integration.The SolarWinds administrator controls what alerts open and close in ServiceNow; it has two-way communication to reflect the status of the incidents created in ServiceNow back in SolarWinds. The other method uses the SolarWinds events table as a data source for Event Management in ServiceNow. This method uses the SolarWinds API to retrieve information into ServiceNow.

Configure event collection from SolarWinds monitor (servicenow.com)

It depends on who and where you want to manage your alerts.
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0 gkjono over 1 year ago
I have integrated our SW HCO environment with SNow using the out-of-the-box plugins. That part is pretty straight forward if you walk through the documentation linked in the other comments. I also expanded the integration with some custom coding to:

Sync change windows from SNow into SolarWinds maintenance windows

Syncing CMDB data from SNow to SolarWinds custom properties
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0 istefanos over 1 year ago in reply to gkjono

We are trying to do this now for ServiceGraph Connector from ServiceNow to Solarwinds for asset CMDB polling information. The out of the box settings .. we keep getting the following error when we try doing a Test Load on Servicenow side.. HTTP 400 empty attachement value found ..

Can you confirm for me your HTTP Solarwinds configurations for the ServiceGraph Connector? FYI i have tried SOAP/REST also same response.. the only thing that produces a different message is when we play around with the BasePath location below..

We are running the latest stable/relase from Orion NPM/SAM/NTA

Any help is appreciated gkjono
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0 gkjono over 1 year ago in reply to istefanos

Hi istefanos , we aren't using the Service Graph Connector from ServiceNow, just the "SolarWinds Alert Integration". So, I'm not sure what the settings should be on that one. We wrote our own CMDB integration because the Service Graph Connector didn't really meet our needs.

Did you already migrate SWIS to 17774? If so, you may want to try changing that.
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