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Server & Application Monitor (SAM)

Forum The SolarWinds agent no longer talking to Solarwinds

State Not Answered
Replies 2 replies
Subscribers 33 subscribers
Views 121 views
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The SolarWinds agent no longer talking to Solarwinds

Sibby_Sykes 13 days ago

Hello!

We have the agent installed on some machines that we can't talk to through the usual WMI and ICMP routes. Suddenly on the 30/12/2024 all the agents stopped talking back to SolarWinds and we seem unable to work out why. The Agent is running on the server as far as we can tell and the only thing we can see is in the application log is a warning for the agent is Plugin [JobEngine], PID [] failed watchdog request [1] time(s) and will be terminated and we also cannot restart the service or connect to the agent through SolarWinds.

Any help would be much appreciated!

Thanks!

Top Replies

fop 12 days ago +2

First thing I'd do is open a powershell session and 'test-netconnection -p 17778 <poller>' to see if the server can contact the poller. All the logs for the agent are in C:\ProgramData\SolarWinds\Logs…

0 mark.gover 13 days ago

Sounds like the ports might be blocked? Do you know of any firewall changes in your environment recently?

Port requirements here https://documentation.solarwinds.com/en/success_center/orionplatform/content/core-agent-requirements-sw476.htm#link3
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0 fop 12 days ago

First thing I'd do is open a powershell session and 'test-netconnection -p 17778 <poller>' to see if the server can contact the poller. All the logs for the agent are in C:\ProgramData\SolarWinds\Logs\Agent, so if there's any errors to be found they'll be in there.
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