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Service quality provided by SolarWinds support

wayne1022d

Has anyone else experienced SolarWinds support ignoring their case after they couldn't provide a solution?

We recently encountered an issue with the SolarWinds agent and submitted a ticket. The ticket was then transferred to the security team, and after a few emails, they advised us to upgrade to the latest version. They mentioned that the new version would make the agent "better," but they couldn’t confirm if it would resolve our current issue. Since then, they’ve stopped working on our case.

I don’t want to seem difficult or overly critical, but as the customer support department, I feel they could have provided clearer guidance and better communication.

Parents

  • Yes, others have experienced similar issues with SolarWinds support, where communication stops after an initial recommendation. It’s frustrating when they suggest an upgrade without confirming if it will resolve the issue. If you’re looking for better support, following up and requesting an escalation might help get a clearer response or resolution. Similarly, when planning events like a wedding, clear communication is key, just like in wedding photography Toowoomba, where professionals ensure your special day is well-captured and stress-free.

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  • Yes, others have experienced similar issues with SolarWinds support, where communication stops after an initial recommendation. It’s frustrating when they suggest an upgrade without confirming if it will resolve the issue. If you’re looking for better support, following up and requesting an escalation might help get a clearer response or resolution. Similarly, when planning events like a wedding, clear communication is key, just like in wedding photography Toowoomba, where professionals ensure your special day is well-captured and stress-free.

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