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Can I configure HA to ignore some of the monitored services?

I see a lot of High Availability failovers in our environment.  Often the cause is not shown,  The event log shows "Reason of tail:                  ", 

but one of the more common ones I do see a reason for is "Orion engine resource is critical due to unexpected engine services status. Service 'SolarWindsRecommendations' has expected status Running but the real is Stopped".  

Frankly, I don't give a hoot if "SolarWindsRecommendations" service is running.  We do not use the recommendations.   Our VM team has their own tools to handle VM configuration/sizing/sprawl  and whatnot and I wouldn't presume to try and tell them they should change anything (because they probably wouldn't listen anyway). 

We use the VMAN module just to get information about the hosts/VMs from VCenter into SolarWinds, not to manage the VMWare environment.

The SolarWindsRecommendations service should not trigger an HA failover if it stops in our environment.  The failover is much more disruptive than the service stopping.   I don't know if it is critical in other environments but I would like to configure HA to ignore the status of this service.  I have tried to find where the monitored services are enumerated to no avail. 

If there is a config file that I could edit to remove SolarWindsRecommendations from the list of services monitored, that would be great. Can anyone point me to the right file or database table to safely remove a service from monitoring in HA?

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  • I found the answer after I continued exploring my server.  If anyone else is looking for this information it is in  C:\Program Files\SolarWinds\Orion\HighAvailability\Plugins\Blacklists\OrionMainPoller.xml.  I added the line for the SolarWindsRecommendations service as shown:

    <Service>

      <Name>SolarWindsHighAvailabilityService</Name>  -- this was already there so I just copied it for the recommendations service

      <Name>SolarWindsRecommendations</Name>

    </Services>

    I implemented this in my test environment and it doesn't fail over when I stop the service.  I will put it into production if it doesn't present any problems over the next few days.

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  • I found the answer after I continued exploring my server.  If anyone else is looking for this information it is in  C:\Program Files\SolarWinds\Orion\HighAvailability\Plugins\Blacklists\OrionMainPoller.xml.  I added the line for the SolarWindsRecommendations service as shown:

    <Service>

      <Name>SolarWindsHighAvailabilityService</Name>  -- this was already there so I just copied it for the recommendations service

      <Name>SolarWindsRecommendations</Name>

    </Services>

    I implemented this in my test environment and it doesn't fail over when I stop the service.  I will put it into production if it doesn't present any problems over the next few days.

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