NPM 2023.1.0 Upgrade Feedback Thread

I pulled the trigger and updated to 2023.1.0. from 2022.4 last week.

Updated a single polling engine with NPM & NTA that monitors 400 nodes.

Install went smooth using the My Deployment - Updates Wizard.

haven't seen any issues over the last week I believe that is related to update.

how did you install go, did you get an issues you logged with support, if so what are the ticket numbers?

Parents
  • Tried the install via the My Deployments - Updates Wizard. Got to 95% and things slowed down progress bar got to 97% after 15mins and then the installation failed with the error...

    "Database configuration failed: Error while executing script- Cannot insert the value NULL into column 'Id', table 'NetPerfMon.dbo.CLM_CloudJobSettings'; column does not allow nulls. INSERT fails. The statement has been terminated."

    I was upgrading from 2022.4.0

  • The installation then failed on my Additional Poller: 

    "Error 1303. The installer has insufficient privileges to access this directory: C:\Program Files (x86)\SolarWinds\Orion\Erlang\24.3.4.4\erts-12.3.2.4\bin. The installation cannot continue. Log on as administrator or contact your system administrator.
    MSI (s) (9C:44) [05:29:58:666]: Product: SolarWinds Platform -- Error 1303. The installer has insufficient privileges to access this directory: C:\Program Files (x86)\SolarWinds\Orion\Erlang\24.3.4.4\erts-12.3.2.4\bin. The installation cannot continue. Log on as administrator or contact your system administrator."

  • My Deployment now shows additional poller as unreachable so won't allow me to attempt to download the offline installer for 2023.1. No download available via Customer Portal so have had to log a support ticket.

  • Can you share the ticket number on the inability to upgrade your poller? 

    Note the previous error you saw about inserting NULL into column "id" was fixed in the GA release of 2023.1 (GA now). 

  • Ran into similar issue with unable to access folder to delete files. I checked and the folders were already empty. Turns out I had to reboot and rerun the installer. Since the uninstall already completed, I was concerned, but the installer picked up right where it needed to be and complete the install.  I did call support and they also suggested that the reboot was the only method around that. 

Reply
  • Ran into similar issue with unable to access folder to delete files. I checked and the folders were already empty. Turns out I had to reboot and rerun the installer. Since the uninstall already completed, I was concerned, but the installer picked up right where it needed to be and complete the install.  I did call support and they also suggested that the reboot was the only method around that. 

Children
No Data