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Configuration Wizard stuck at importing sample maps

I have already checked the KB article for this issue and the article is only applicable for one web server.

I experienced this error on my additional web server where all permissions folder are ok, done the re-installation, i even checked the web table and only two web servers are added. So, yeah I am here maybe some from the community here also experienced this issue in NPM v12.1 and able to resolve this.

I've already open a ticket but still no luck to get a response T_T 

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  • Can you please paste last 15 lines of configuration wizard log ?

    C:\ProgramData\SolarWinds\Logs\Orion

  • 2017-01-16 05:46:08,272 [4] DEBUG SqlHelper - SQL: SELECT TOP 1 ServerName FROM dbo.Engines WITH (NOLOCK) WHERE ServerType = 'Primary' ORDER BY KeepAlive DESC

    2017-01-16 05:46:08,272 [4] DEBUG MessageBusTopologyProvider - No message bus host change detected.

    2017-01-16 05:47:32,553 [4] INFO  CWActiveInstanceChecker - Extending expiration for active instance of ConfigWizard on machine <additional web hostname ipaddress>

    2017-01-16 05:48:08,287 [42] DEBUG SqlHelper - SQL:

    SELECT HostName

    FROM dbo.HA_PoolMembersView

    INNER JOIN dbo.HA_Pools ON HA_Pools.PoolId = HA_PoolMembersView.PoolId

    WHERE HA_Pools.PoolType = 0

    ORDER BY HostName

    2017-01-16 05:48:08,303 [42] DEBUG SqlHelper - SQL: SELECT TOP 1 ServerName FROM dbo.Engines WITH (NOLOCK) WHERE ServerType = 'Primary' ORDER BY KeepAlive DESC

    2017-01-16 05:48:08,303 [42] DEBUG MessageBusTopologyProvider - No message bus host change detected.

    2017-01-16 05:49:14,724 [1] INFO  MainForm - Form closing: CurrentScene is in progress.

    2017-01-16 05:49:20,271 [1] INFO  MainForm - Form closing: CurrentScene is in progress.

    2017-01-16 05:49:20,834 [1] INFO  ProgramStarter - Switching Terminal Server Session to Execute mode.

    2017-01-16 05:49:20,834 [1] DEBUG ProgramStarter - RunProgram FileName: 'change', Arguments: 'user /execute', WindowStyle: 'Hidden'.

    2017-01-16 05:49:20,849 [1] DEBUG ProgramStarter - RunProgram started Process ID: '6080'.

    2017-01-16 05:49:20,912 [1] DEBUG OipClient - { FinishEventsTransmission entered

    2017-01-16 05:49:20,912 [1] INFO  OipClient - All uploads finished successfully.

    2017-01-16 05:49:20,912 [1] DEBUG OipClient - } FinishEventsTransmission exited

    2017-01-16 05:49:21,381 [1] DEBUG OipClient - { FinishEventsTransmission entered

    2017-01-16 05:49:21,381 [1] INFO  OipClient - All uploads finished successfully.

    2017-01-16 05:49:21,381 [1] DEBUG OipClient - } FinishEventsTransmission exited

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  • 2017-01-16 05:46:08,272 [4] DEBUG SqlHelper - SQL: SELECT TOP 1 ServerName FROM dbo.Engines WITH (NOLOCK) WHERE ServerType = 'Primary' ORDER BY KeepAlive DESC

    2017-01-16 05:46:08,272 [4] DEBUG MessageBusTopologyProvider - No message bus host change detected.

    2017-01-16 05:47:32,553 [4] INFO  CWActiveInstanceChecker - Extending expiration for active instance of ConfigWizard on machine <additional web hostname ipaddress>

    2017-01-16 05:48:08,287 [42] DEBUG SqlHelper - SQL:

    SELECT HostName

    FROM dbo.HA_PoolMembersView

    INNER JOIN dbo.HA_Pools ON HA_Pools.PoolId = HA_PoolMembersView.PoolId

    WHERE HA_Pools.PoolType = 0

    ORDER BY HostName

    2017-01-16 05:48:08,303 [42] DEBUG SqlHelper - SQL: SELECT TOP 1 ServerName FROM dbo.Engines WITH (NOLOCK) WHERE ServerType = 'Primary' ORDER BY KeepAlive DESC

    2017-01-16 05:48:08,303 [42] DEBUG MessageBusTopologyProvider - No message bus host change detected.

    2017-01-16 05:49:14,724 [1] INFO  MainForm - Form closing: CurrentScene is in progress.

    2017-01-16 05:49:20,271 [1] INFO  MainForm - Form closing: CurrentScene is in progress.

    2017-01-16 05:49:20,834 [1] INFO  ProgramStarter - Switching Terminal Server Session to Execute mode.

    2017-01-16 05:49:20,834 [1] DEBUG ProgramStarter - RunProgram FileName: 'change', Arguments: 'user /execute', WindowStyle: 'Hidden'.

    2017-01-16 05:49:20,849 [1] DEBUG ProgramStarter - RunProgram started Process ID: '6080'.

    2017-01-16 05:49:20,912 [1] DEBUG OipClient - { FinishEventsTransmission entered

    2017-01-16 05:49:20,912 [1] INFO  OipClient - All uploads finished successfully.

    2017-01-16 05:49:20,912 [1] DEBUG OipClient - } FinishEventsTransmission exited

    2017-01-16 05:49:21,381 [1] DEBUG OipClient - { FinishEventsTransmission entered

    2017-01-16 05:49:21,381 [1] INFO  OipClient - All uploads finished successfully.

    2017-01-16 05:49:21,381 [1] DEBUG OipClient - } FinishEventsTransmission exited

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