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Self Signed certificate error in electron app when calling loggly

I am getting Self Signed certificate error when calling Loggly from my electron app for one customer out of many.

I can't talk to the remote customer how can I debug and fix the issue

code: SELF_SIGNED_CERT_IN_CHAIN, message: self signed certificate in certificate chain, name: Error, stack: Error: self signed certificate in certificate chain at TLSSocket.onConnectSecure (_tls_wrap.js:1497:34) at TLSSocket.emit (events.js:315:20) at TLSSocket._finishInit (_tls_wrap.js:932:8) at TLSWrap.ssl.onhandshakedone (_tls_wrap.js:706:12)}],