This discussion has been locked. The information referenced herein may be inaccurate due to age, software updates, or external references.
You can no longer post new replies to this discussion. If you have a similar question you can start a new discussion in this forum.

ipMonitor Free Edition ipMonitorSrv service doesn't start

I’ve downloaded the ipMonitor Free Edition (11.1.982) but I can’t get the “ipMonitor Service” to stay started (the other 2 services do start). The ipMonitorSrv service starts then stops immediately.  Looking in the ipMonitorSrv_log.txt it shows it’s erroring when trying to create an item related to licensing.

[2021-08-09 13:04:12.471] [TID 16416] [info] ---------------------------------------------------------------------
[2021-08-09 13:04:12.471] [TID 16416] [info] ********** ipMonitorSrv process launch **********
[2021-08-09 13:04:12.471] [TID 16416] [info] ---------------------------------------------------------------------
[2021-08-09 13:04:12.471] [TID 16416] [info] Starting Service...
[2021-08-09 13:04:15.123] [TID 20616] [info] process started
[2021-08-09 13:04:16.165] [TID 20616] [error] LICENSING: Failed to CreateInstance : LicenseManagerWrapper - HRESULT(-0x7ffbfeac)
[2021-08-09 13:04:16.165] [TID 20616] [info] process ended

I also loaded the ipmconfig.exe tool and attempted to use the Software Licensing option but it just drops errors in the ipmconfig_log.txt log.

[2021-08-09 13:04:08.374] [TID 20776] [info] ---------------------------------------------------------------------
[2021-08-09 13:04:08.374] [TID 20776] [info] ********** ipmconfig process launch **********
[2021-08-09 13:04:08.375] [TID 20776] [info] ---------------------------------------------------------------------
[2021-08-09 13:04:16.214] [TID 20776] [error] LICENSING: Failed to CreateInstance : LicenseManagerWrapper - HRESULT(-0x7ffbfeac)
[2021-08-09 13:04:16.220] [TID 20776] [error] LICENSING: Failed to CreateInstance : LicenseManagerWrapper - HRESULT(-0x7fecebe6)
[2021-08-09 13:04:44.092] [TID 20776] [error] LICENSING: Failed to CreateInstance : LicenseManagerWrapper - HRESULT(-0x7fecebe6)
[2021-08-09 13:04:44.092] [TID 20776] [error] LICENSING: Failed to CreateInstance : LicenseManagerWrapper - HRESULT(-0x7fecebe6)
[2021-08-09 13:04:52.401] [TID 20776] [error] LICENSING: Failed to CreateInstance : LicenseManagerWrapper - HRESULT(-0x7fecebe6)
[2021-08-09 13:04:52.401] [TID 20776] [error] LICENSING: Activation Tool Failed To Create Instance of LicenseManager COM object - HRESULT(-0x7fecebe6)

It kind of looks like it's trying to find the licensing manager which is NOT included with the Free edition and the only way to get it from what I've seen is to have a license for another product which I do not have.

Parents Reply Children
No Data