Unexpected Website Error

Good morning.  I am new to SolarWinds.  After reviewing a on demand video; we recently upgraded our SAM deployment to HCO.  Whenever we try to select a dashboard, we can an unexpected website error.  Following some information from, we have tried to fix the problem by repairing the Orion website.  (See the following doc link - Rebuild the Orion Website (solarwinds.com).

This is a wonderful document, but when we try to repair, we are told to use an msi file that we can't find.  All we have is an SolarWinds executable that we downloaded from the Support site.  Has anyone encountered this problem and got it fixed?

Thanks in advance for your time.

RJ Jones

Parents Reply
  • I've done many of them over the years. It really depends on what the issue is. At the very least, you'll want to run the configuration wizard after the repair being that is what actually creates/rebuilds the website. It's not a bad idea to follow it as documented though as some of the other steps clear out your .Net cache, etc. 

    I'm guessing that support is looking at your logs for you, but if you want to see what is actually failing, your best luck would be to dig into C:\ProgramData\SolarWinds\Logs\Orion\OrionWeb.log and look for any errors. These are more verbose than the error messages that you see in the browser.