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Request timed out - again

sotherls over 15 years ago

I am about to give up on EOC altogether....

I 'frequently' get the 'Request timed out' errors on my web console. I thought it was due to a server which was co-hosting other non-Solarwinds applications so I moved it to a dedicated server meeting or exceeding the specs and is only running EOC. It is running SQL 2005 Standard.

I just got it reloaded after some major effort and while waiting and waiting for a screen to may or may not display I frequently will get the above error. Sometimes if I hit refresh or click on another menu bar link it may or may not display the page.

What can I do to fix this? We are supposed to be rolling this out as our enterprise view and so far I have no faith in the product. If I roll out what I have I will probably be shot...

Thoughts or constructive advice welcomed.

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0 uniswtc over 6 years ago

All,
We are also experiencing the same error. We could find a solution (KB article) and it may not be the permanent fix. But it helps for immediate work around and allow users to login. With this you can see the traffic time in ms and suggest to login.
https://support.solarwinds.com/Success_Center/Network_Performance_Monitor_(NPM)/Slow_website_performance_with_a_high_percentage_of_'Other_Time'_in_hubble
You have to launch LogAdjuster.exe and set "Hubble Active" as True.
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0 jblankjblank over 6 years ago in reply to uniswtc

uniswtc This is a fairly old thread so I wanted to double check with you. Are you seeing this from EOC or your remote Orion Instance? What version of EOC are you running? Have you created a ticket with support yet?
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0 uniswtc over 6 years ago in reply to jblankjblank

Hi jblankjblank,
We have been facing this issue since 10 days and it happens while login to Orion Web Console. It is an intermittent issue. When we launch LogAdjuster.exe and enable Hubble Active, it shows a red (rather pink) bar on the console. When the Database time is less, users are able to login, when it is high some of the users are not able to login and getting the Requested timed out. It is just a work around, I believe. Is there a permanent fix for this or any suggestion whether DB server memory needs to be increased, etc.?
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0 jblankjblank over 6 years ago in reply to uniswtc

uniswtc can you confirm or provide screenshots of the web-console you are logging into? This particular thread was focused on The Enterprise Operations Console. There are certainly a number of things that can be done, and perhaps I can point you in an appropriate path.
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0 jblankjblank over 6 years ago in reply to uniswtc

uniswtc can you confirm or provide screenshots of the web-console you are logging into? This particular thread was focused on The Enterprise Operations Console. There are certainly a number of things that can be done, and perhaps I can point you in an appropriate path.
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