Solarwinds DPA Integration with BMC Helix Operations Management

DPA can send an alert notifications via  1 or multiple E-mail, SNMP Traps, and via webhooks to Microsoft Teams or Slack. You can also configure alert notifications to be sent to different destinations and contact lists depending on the what status of the alert. For example, you can send info or warnings just to your DBAs, for severe problems also include management, or for alerts returning to normal status only notify automated contacts that may update trouble tickets with that info. 

DPA also provides the ability to create custom e-mail templates so that you can control the format and content of both the email subject line and body.  The templates allow you to use dozens of variables instead of fixed text so that the content varies based on the alert context. For example, you can use variables to display the DB instance name, DB type and version, alert error and/or description, DB instance's values for custom properties you have defined, the alert name, ....etc. 

You can assign different email templates to different alerts or assign which template should be your default. Because of the variables, you can share the same template for multiple alerts but have different resulting content.

Another key scenario for templates use is so that you can make your alert emails very easy to parse out various content.  If you are wanting alerts to be delivered to a different webhook target than Slack or Teams, you can setup to receive the email and then automate forwarding/reformatting the alert to the final destination. 

DPA can send an alert notifications via  1 or multiple E-mail, SNMP Traps, and via webhooks to Microsoft Teams or Slack. You can also configure alert notifications to be sent to different destinations and contact lists depending on the what status of the alert. For example, you can send info or warnings just to your DBAs, for severe problems also include management, or for alerts returning to normal status only notify automated contacts that may update trouble tickets with that info. 

DPA also provides the ability to create custom e-mail templates so that you can control the format and content of both the email subject line and body.  The templates allow you to use dozens of variables instead of fixed text so that the content varies based on the alert context. For example, you can use variables to display the DB instance name, DB type and version, alert error and/or description, DB instance's values for custom properties you have defined, the alert name, ....etc. 

You can assign different email templates to different alerts or assign which template should be your default. Because of the variables, you can share the same template for multiple alerts but have different resulting content.

Another key scenario for templates use is so that you can make your alert emails very easy to parse out various content.  If you are wanting alerts to be delivered to a different webhook target than Slack or Teams, you can setup to receive the email and then automate forwarding/reformatting the alert to the final destination.