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Database Performance Analyzer (DPA)

Forum DPA/SQL Sentry and Service Now

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DPA/SQL Sentry and Service Now

dkoceja over 2 years ago

I see posts for Orion, is there a way to integrate DPA and/or SQLSentry with Service Now? I would like to configure some of my alerts to created tickets.

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monitoringlife over 2 years ago

I integrated DPA to service-now. Its fairly 'round about' tho.

Use DPA alert engine to send trap to SolarWinds. Have SolarWinds make an alert on that trap that makes a service-now INC.
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holbms over 1 year ago in reply to monitoringlife

monitoringlife Would you care to share a setup on this I have the same project now since my DBA's dumped OEM for DPA. looking to go traps from DPA to SW to creating a SNOW incident.
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cpriddy over 1 year ago in reply to holbms

holbms Here's a recent Thwack article "How to Send DPA ALerts to Ticketing Systems Like SolarWinds ServiceDesk and ServiceNow" describing how to setup Orion/HCO translation of DPA notification traps into SNOW incidents.

Also dkoceja - we've announced in the Thwack DPA What We're Working On that we are working on a means for DPA to manage sending notifications to ServiceNow. In essence, ServiceNow notifications would become an additional type of contact you will be able to define within DPA. You can watch or register to be sent notifications for the Thwack DPA Newsroom posts where we announce new releases and key features added in each.
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holbms over 1 year ago in reply to holbms

We ended up just using the Mail Eater in SNOW, Setup a EMail templet in DPA to include all the required fields and let SNOW create the tickets. Much better ticket creation response then going through the SNMP extra steps..
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holbms over 1 year ago in reply to holbms

We ended up just using the Mail Eater in SNOW, Setup a EMail templet in DPA to include all the required fields and let SNOW create the tickets. Much better ticket creation response then going through the SNMP extra steps..
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