We have been using DRE for over a year. It's not the best looking or working app but it gets the job done for the price.
Lately we have had issues with DRE from the standpoint of installation and updating using Microsoft Intune.
I download and package one version, from MSI, with detection set to the of the MSI APP ID. And this works for the most part, until you realize that any updates pushed by DRE never clean the registry of the previous versions so they always show as installed.
This creates a problem when packaging and deploying any updates as the previous versions always show as installed, and uninstalls fail because the APP ID still exists in the registry.
Now we see that DRE pushes app updates far in advance of what is available to download from their support site.
We just noticed today that 7.50.18 is being pushed out and you can still only get 7.50.13 from their site.
I have tried emailing support for over a month now, asking for the latest version to either be sent to me or made available on their site, but all I get is the run around.
They only ever respond, if at all, once a day and it's a different person every single time and each time its a one-line response that basically punts the ticket to the next day.
Most of the time it was a link to download the old version, or direction to re-download from their site which was still outdated
Eventually someone suggested that we just get the latest update from the ProgramData\GetSupportService_Dameware\Updates folder.
I was able to fix all our client PC's by finding the 7.50.17 update and packaging it in Intune with detection set to look for a token file I drop via PS into a specific folder to indicate successful deployment.
Going forward, when I package a new version, I will do it based on a token and not try and use their crappy registry hygene.
However, this does not fix the problem of DRE pushing updates that you cannot get from their portal. If they are putting 7.50.18 on our machines, it damn well better be available as a package from their portal.
I need to be able to keep my packages in Intune as up to date as possible so when we deploy new machines, or reset existing machines, they get the latest versions.
I am about done with DRE and I am about done with SW altogether.
