DRE Installer versions

After doing some incredible troubleshooting and spending way too much time Rob might have found a workaround.  SW Support for DRE has given him the run around over and over on this one.  Also, we found the software engineers are lazy and are not cleaning up their registry keys upon updates and installations.   It makes it exceedingly difficult to push this in a controlled environment.  Rob did find an alternative key he was able to monitor to get some resolution.  

I have a couple of Questions:

1. Why can we only get one response per day from support?

2. Why is DRE sending updates and not cleaning up the installations correctly so companies who control and push software with Intune or other tools can verify keys etc.

3. Why is there not a repository of software so if they are pushing an update call it 7.50.17, that we can easily go download that version?   Seem odd to me you would send a patch out and not make the download readily available.   

I am sure I am missing a ton of things Rob had to deal with and is still dealing with.  Also, a note to DRE support here would be please don't close the case until it's resolved.  

After doing some incredible troubleshooting and spending way too much time Rob might have found a workaround.  SW Support for DRE has given him the run around over and over on this one.  Also, we found the software engineers are lazy and are not cleaning up their registry keys upon updates and installations.   It makes it exceedingly difficult to push this in a controlled environment.  Rob did find an alternative key he was able to monitor to get some resolution.  

I have a couple of Questions:

1. Why can we only get one response per day from support?

2. Why is DRE sending updates and not cleaning up the installations correctly so companies who control and push software with Intune or other tools can verify keys etc.

3. Why is there not a repository of software so if they are pushing an update call it 7.50.17, that we can easily go download that version?   Seem odd to me you would send a patch out and not make the download readily available.   

I am sure I am missing a ton of things Rob had to deal with and is still dealing with.  Also, a note to DRE support here would be please don't close the case until it's resolved.