The console keeps telling me it needs to update but the update just sits at please wait, for days... Ideas?
The console keeps telling me it needs to update but the update just sits at please wait, for days... Ideas?
I found the manual download link seems to point to the most recent DRE Console and when run, installed the latest Console and "Update Now" button no longer appears.
I will monitor for further occurences and see if this public link works again. Hope it help you all.
Cheers!
https://swi-rc.cdn-sw.net/dre/win/DamewareRemoteEverywhereConsole.exe
Do you still have the mail showing a message, yet nothing is there? We updated recently and mine as per mu post above is still there.
There was no message. I just tried using the link for download that was offered in the SolarWinds Service Desk (SWSD) application after selecting Remote Assist in the Assets>Computers area. The link when you hover over it is what I posted earlier. :)
I was able to download the other day and install fine, my issue is there are ghost notifications since install and continuing post update.
I am not sure what you mean by "...ghost notifications..."
DRE Console is a Per User/Per Machine install, so each user on each PC will need to install the upadte, if that is what you are referring to.
See the console message, where it appears there is a message, yet there is none. That ghost update.
See the console message, where it appears there is a message, yet there is none. That ghost update.
Now I understand. LOL
Yeah, that can be annoying to be sure, but at least you can provide remote support.
1) The version showing on your image indicates 7.50.06. Maybe this is just an old image, but I see the current version as 7.50.12
2) Try the Search tool in the upper-right and just expand the dates and see if you can locate the phantom message and get it cleared. ;)
Good luck. Cheers!
Yeah that initial image was pre update of the console, we updated last week i think to the latest and it still there.
Here is the latest..
Here is the latest..
2) Click the inbox icon then Try the Search tool in the upper-right and just expand the dates and see if you can locate the phantom message and get it cleared.
I would also check to see if it appears on a PC with a clean install of DRE.
You bring a tear to my eye. However, I cannot clear it. The Machine is pretransition, so it appears stuck. Doesn't exist anymore. Also, there is no deleting, just close status. But by clicking on it enough the status went away. WHEW.... THANK YOU.
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