Ive tried to install DW9 on a new employees laptop. The installation goes all the way through until it seems to start modifying registry keys. It throws an error that "There is a problem with the Windows installer package. A program required for this install to complete could not be run." The installation rolls back and fails when the bar states "Removing Back up files". Not sure how to proceed.
Parents
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Thanks for reaching out burtonj6 ,To resolve this issue, you can try following options:
Option 1
- Download and run the new license reset utility as Administrator
- Password is (without double quotes): “burn/purify”
- Run the installation again, as Administrator
Option 2
- Uninstall previous Dameware installation
- Install the latest version as Administrator.
Option 3
- Delete the folder (C:\ProgramData\BackupMRC) and C:\ProgramData\Dameware).
- Run the installation again.
-
Thanks for reaching out burtonj6 ,To resolve this issue, you can try following options:
Option 1
- Download and run the new license reset utility as Administrator
- Password is (without double quotes): “burn/purify”
- Run the installation again, as Administrator
Option 2
- Uninstall previous Dameware installation
- Install the latest version as Administrator.
Option 3
- Delete the folder (C:\ProgramData\BackupMRC) and C:\ProgramData\Dameware).
- Run the installation again.
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