Ive tried to install DW9 on a new employees laptop. The installation goes all the way through until it seems to start modifying registry keys. It throws an error that "There is a problem with the Windows installer package. A program required for this install to complete could not be run." The installation rolls back and fails when the bar states "Removing Back up files". Not sure how to proceed.
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Thanks for reaching out burtonj6 ,To resolve this issue, you can try following options:
Option 1
- Download and run the new license reset utility as Administrator
- Password is (without double quotes): “burn/purify”
- Run the installation again, as Administrator
Option 2
- Uninstall previous Dameware installation
- Install the latest version as Administrator.
Option 3
- Delete the folder (C:\ProgramData\BackupMRC) and C:\ProgramData\Dameware).
- Run the installation again.