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Web Help Desk (WHD)
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Updated Feature Requests
  • jaygriffin500
    Allow 25 items for a check list
    Closed 3 days ago
  • Peter_2022
    FEATURE REQUEST - OAuth for Outgoing Email
    Open for Voting 10 days ago
  • imundoj
    Filter History by Client
    Open for Voting 18 days ago
  • pabely
    Ability to search/reported on linked Tickets
    Open for Voting 1 month ago
  • timkunedo
    New modern user portal with icons and a search bar tied to the FAQ system.
    Open for Voting 1 month ago
Newest Feature Requests
  • Add "Count" to "Ticket Assets" area on Asset Info tab of Tickets

    jhoag_gcsd
    jhoag_gcsd
    • Open for Voting on 1 Jun 2023
    • 1 Comment
    • 1 Jun 2023 10:59 PM
  • Quick Tickets - Add Ability to LINK New Ticket to an Existing Ticket

    jhoag_gcsd
    jhoag_gcsd
    • Open for Voting on 30 May 2023
    • 1 Comment
    • 30 May 2023 1:36 PM
  • Technician 'Vacation' Option should not be replaced by 'out of office' Option

    tadiyos
    tadiyos
    • Open for Voting on 10 May 2023
    • 9 Comments
    • 10 May 2023 8:22 AM
  • WHD Report for Software Inventory Derived from Assets with Installed Software in Asset Details (Case # - 01324166)

    jaemin74
    jaemin74
    • Open for Voting on 25 Apr 2023
    • 0 Comments
    • 25 Apr 2023 5:25 PM
  • Client Email Layout Should Allow 'Recipients' to be on the Top.

    mike.grim
    mike.grim
    • Open for Voting on 23 Mar 2023
    • 1 Comment
    • 23 Mar 2023 4:42 PM
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Top Voted Feature Requests
  • Provide integration with Outlook calendar

    FormerIdeaCreator
    FormerIdeaCreator
    • Open for Voting on 20 Feb 2020
    • 7 Comments
    • 13 Jul 2013 7:24 PM
  • Paste screenshot or image into ticket

    jaredsk
    jaredsk
    • Open for Voting on 20 Feb 2020
    • 14 Comments
    • 11 Dec 2013 8:16 PM
  • Multiple clients on one ticket

    FormerIdeaCreator
    FormerIdeaCreator
    • Open for Voting on 20 Feb 2020
    • 14 Comments
    • 13 Jun 2013 3:58 PM
  • Customizable Company Business Calendar

    FormerIdeaCreator
    FormerIdeaCreator
    • Open for Voting on 20 Feb 2020
    • 19 Comments
    • 8 Jul 2013 3:23 PM
  • Vacation calendar in Web Help Desk

    optwpierce
    optwpierce
    • Open for Voting on 20 Feb 2020
    • 11 Comments
    • 17 Jan 2014 2:29 PM
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