Feature Requests - Web Help Desk (WHD) - THWACK

Web Help Desk (WHD)

Feature Requests

Newest Feature Requests

Cloud Hosted Web Help Desk

Miket45472
- Open for Voting on 15 Nov 2022
- 0 Comments
- 15 Nov 2022 10:34 PM
The ability to select which priority settings are enabled/available for each Request Type.

ssimmons
- Open for Voting on 19 Oct 2022
- 0 Comments
- 19 Oct 2022 4:15 PM
Secondary (Failover) Domain Controller for WHD AD / LDAP Connections

jhammell
- Open for Voting on 10 Oct 2022
- 0 Comments
- 10 Oct 2022 3:28 PM
Allow Clients to share tickets (multiple clients can review, track, update a ticket), e.g. a Client Team, or Client Project Manager

Peter_2022
- Open for Voting on 7 Oct 2022
- 1 Comment
- 7 Oct 2022 12:59 AM
Reimplement Attachment in RESET API to use Authorization Header or API KEY

EmpireTony
- Open for Voting on 29 Sep 2022
- 0 Comments
- 29 Sep 2022 7:32 PM

Top Voted Feature Requests

Custom Field Logic

FormerIdeaCreator
- What We're Working On on 20 Feb 2020
- 29 Comments
- 3 Mar 2013 7:33 PM
FAQS linked to multiple request types

FormerIdeaCreator
- Implemented on 20 Feb 2020
- 13 Comments
- 3 Mar 2013 7:30 PM
Ticket Approval from Technician Interface

FormerIdeaCreator
- Implemented on 20 Feb 2020
- 18 Comments
- 3 Mar 2013 7:44 PM
Provide integration with Outlook calendar

FormerIdeaCreator
- Open for Voting on 20 Feb 2020
- 6 Comments
- 13 Jul 2013 7:24 PM
Paste images straight into the Faq

FormerIdeaCreator
- Implemented on 20 Feb 2020
- 30 Comments
- 2 Jul 2013 12:41 PM

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